Question 1

Are Celavelle products clean, vegan and cruelty-free?

Accepted Answer

Yes. All our formulas are vegan, never tested on animals, and free from synthetic fragrance, parabens, sulphates and mineral oils.

Question 2

Which skin types are your formulas suitable for?

Accepted Answer

Our products are formulated for all skin types, including sensitive. Each product page lists the actives so you can match them to your concerns.

Question 3

Can I use copper peptides with retinol or vitamin C?

Accepted Answer

Copper peptides pair beautifully with most actives. We'd recommend alternating with strong vitamin C (L-ascorbic acid) use vitamin C in the morning and peptides at night.

Question 4

When will I see results?

Accepted Answer

Hydration and glow are usually visible within a week. Firmer, more even-toned skin typically takes 4–8 weeks of consistent use.

Question 5

How should I store my products?

Accepted Answer

Keep them out of direct sunlight, ideally below 25°C. Once opened, use within 6 months for best results.

Question 6

How long does shipping take?

Accepted Answer

1–2 days in NL/BE, 2–4 days across the EU, 5–8 days to US/Canada, and 7–14 days for the rest of the world. Free worldwide shipping over €75.

Question 7

Do you ship worldwide?

Accepted Answer

Yes we ship from the Netherlands to over 60 countries. Duties and taxes outside the EU are calculated at checkout.

Question 8

What's your return policy?

Accepted Answer

30-day money-back guarantee, even on opened products. Email us with your order number and we'll arrange it.

Question 9

Which payment methods do you accept?

Accepted Answer

Visa, Mastercard, Amex, PayPal, Apple Pay and Google Pay. Checkout is securely handled by Shopify.

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